Activation and Licensing questions

General information about Neurotechnology and its software

Activation and Licensing questions

Postby Pavel » Mar 06, 2008 10:15

Trial versions of our SDKs require constant direct internet connection (without any proxies) to pserver.neurotechnology.com via TCP port 80 (HTTP protocol).
Please check if your software do not blocks SDK trial.
In order to run Trial SDK successfully, please ensure that internet connection you have is direct and constant.

Commercial versions of our SDKs do not require internet connection once the activation is done.

See Licensing Model for more information.
Kind regards,
Pavel Cuchriajev

Neurotechnology
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Re: Trial SDK requirements and other info

Postby rakesh1988 » Sep 13, 2008 19:37

even after doing this i am not able to activate the SDK.. pls give steps on how to get the result..
pls help me :cry: :(
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How to register neurotec module

Postby kamlesh » Sep 19, 2008 16:05

Hi,
I am facing a problem
When Ever I try to run the sampe application I recieve an error called Neurotec module not registred.

The below error I recieve
---------------------------
VeriFinger 6.0 Sample - Initializing...
---------------------------
Error starting capturing on scanner Futronic#0: One of Neurotec modules is not registered. Code: -200
---------------------------
OK
---------------------------
kamlesh
 
Posts: 2
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Re: How to register neurotec module

Postby Pavel » Sep 20, 2008 18:11

kamlesh wrote:Hi,
I am facing a problem
When Ever I try to run the sampe application I recieve an error called Neurotec module not registred.

The below error I recieve
---------------------------
VeriFinger 6.0 Sample - Initializing...
---------------------------
Error starting capturing on scanner Futronic#0: One of Neurotec modules is not registered. Code: -200
---------------------------
OK
---------------------------

Please check through the ActivationWizardDotNet whether all of the product components are registered and whether you have the license (either Single Computer License or Dongle).

If this will not help, please let the support@neurotechnology.com know.

If you do not have a license, please order it through the neurotechnology web page.
Kind regards,
Pavel Cuchriajev

Neurotechnology
Pavel
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Re: Trial SDK requirements and other info

Postby Pavel » Sep 20, 2008 18:13

rakesh1988 wrote:even after doing this i am not able to activate the SDK.. pls give steps on how to get the result..
pls help me :cry: :(

That is very strange, please generate diagnostic information from ActivationWizardDotNet.exe and send it to support@neurotechnology.com with full description of the problem.

THe reply will follow as soon as the e-mail is received.
Kind regards,
Pavel Cuchriajev

Neurotechnology
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Re: Trial SDK requirements and other info

Postby MajuKumar » Feb 09, 2009 13:56

Hi experts..
Today morning only I installed the Trial Version of Verilook Standard SDK.. But from afternoon its not working..
Getting message "Licenses for extractor and/or matcher could not be obtained"..
I have a constant Internet connection and can able to ping to the IP "69.94.73.28"..
My firewall is also OFF..

And in the ActivationWizardDotNet, it shows Time left for Trial Products is EXPIRED for both Extractor and Matcher.. But today Morning only I installed the product and I hope I can use the SDK for 30 days..

Please help..

Thanks in advance..
Maju..
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Re: Trial SDK requirements and other info

Postby Martynas » Feb 09, 2009 14:08

MajuKumar wrote:Hi experts..
Today morning only I installed the Trial Version of Verilook Standard SDK.. But from afternoon its not working..
Getting message "Licenses for extractor and/or matcher could not be obtained"..
I have a constant Internet connection and can able to ping to the IP "69.94.73.28"..
My firewall is also OFF..

And in the ActivationWizardDotNet, it shows Time left for Trial Products is EXPIRED for both Extractor and Matcher.. But today Morning only I installed the product and I hope I can use the SDK for 30 days..

Please help..

Thanks in advance..
Maju..

trial expiration can be issued by installing trial on another computer in the same network previously.

Run Activation Wizard and generate diagnostic information. Send this information to support@neurotechnology.com and we will review the situation.
Best regards,

Martynas
Software Consultant
Neurotechnology
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Re: Trial SDK requirements and other info

Postby MajuKumar » Feb 09, 2009 14:29

Hi Martynas..

Thanks for the reply..
I'm sending Diagnostics Report..

Maju..
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License Error! Urgent!

Postby randoom » Mar 18, 2009 10:50

Hi I have folloving error with using USB Key with VeryLook :
{"IO error in one of Neurotec modules. Code: -14"}

How can I solve this problem?
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Re: License Error! Urgent!

Postby Martynas » Mar 18, 2009 11:12

randoom wrote:Hi I have folloving error with using USB Key with VeryLook :
{"IO error in one of Neurotec modules. Code: -14"}
How can I solve this problem?

error -14 ussually points to not running pg (licensing service). Check if the licensing service is running.
Best regards,

Martynas
Software Consultant
Neurotechnology
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Re: License Error! Urgent!

Postby randoom » Mar 18, 2009 11:26

Martynas wrote:Hi,

error -14 ussually points to not running pg (licensing service). Check if the licensing service is running.


How can I check it?
Should I install additional software ?
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Re: License Error! Urgent!

Postby Martynas » Mar 18, 2009 11:34

randoom wrote:How can I check it?
Should I install additional software ?

find Neurotechnology in Windows services and check if it is started. If it is not started then start it.
Best regards,

Martynas
Software Consultant
Neurotechnology
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Re: License Error! Urgent!

Postby randoom » Mar 18, 2009 11:36

Martynas wrote:Hi,

find Neurotechnology in Windows services and check if it is started. If it is not started then start it.


Thanks for solution!

Neurotechnology activation service is set to auto but starts no (even after pc restart - only manual start ;( (MS Vista SP1))
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Re: License Error! Urgent!

Postby cameronhague » May 19, 2009 16:27

Hello,
I am trying to write a Proof of Use project using the Free Fingerprint Verification SDK and I also get this error.

On checking the services, the Neurotechnology service is running, however I notice that it is pointing to the Trial version of the SDK.

I don't particulalry want to uninstall the Trial SDk yet as I'm comparing the two systems for our product.

What do I need to do to get the Free SDK to load the dll's?

Many thanks in advance.

Cameron
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Re: License Error! Urgent!

Postby Martynas » May 20, 2009 07:59

cameronhague wrote:Hello,
I am trying to write a Proof of Use project using the Free Fingerprint Verification SDK and I also get this error.

On checking the services, the Neurotechnology service is running, however I notice that it is pointing to the Trial version of the SDK.

I don't particulalry want to uninstall the Trial SDk yet as I'm comparing the two systems for our product.

What do I need to do to get the Free SDK to load the dll's?

Many thanks in advance.

Cameron


Free Fingerprint Verification SDK requires that these files should be in the same folder where you application is located:
  • nffv.dll
  • Neurotec.Biometrics.Nffv.dll (if .Net is used)
  • NffvServer.exe

No additional services need to be running while using FFV SDK.

If it is possible, please provide more detailed description of the issue, so we can reproduce it.
Best regards,

Martynas
Software Consultant
Neurotechnology
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Re: License Error! Urgent!

Postby cameronhague » May 20, 2009 08:42

Hello, many thanks for the quick response.
I was missing the nffvserver.exe file in the application directory.
I put that in and all works well!

Many thanks,
Cameron
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VeriLook Standard SDK trial version - activation problem

Postby leknsandeep » Jun 08, 2009 10:57

Hi :) ,

Activation of the trial version was done through proxy server.

Following were the steps followed for activation :
> Proxy settings were done through ActivationWizardDotNet and restarted the service.
> executed pg.exe -install in command prompt.
> "Service registered" appeared in command prompt.

While running VeriLook samples other than the one written in C++,error is generated saying that " some components aren't installed".
In C++ sample,even thgough the application opens up ,log says "Failed to obtain licenses for extractor and/or matcher! ".

This might be due to some problems with my activation process .
Could anyone help :?:


Thanks!!!
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Re: VeriLook Standard SDK trial version - activation problem

Postby Martynas » Jun 09, 2009 07:52

leknsandeep wrote:Hi :) ,
Activation of the trial version was done through proxy server.
Following were the steps followed for activation :
> Proxy settings were done through ActivationWizardDotNet and restarted the service.
> executed pg.exe -install in command prompt.
> "Service registered" appeared in command prompt.
While running VeriLook samples other than the one written in C++,error is generated saying that " some components aren't installed".
In C++ sample,even thgough the application opens up ,log says "Failed to obtain licenses for extractor and/or matcher! ".
This might be due to some problems with my activation process .
Could anyone help :?:
Thanks!!!

Due to technical limitations it is impossible to use our licensing service (pg.exe) through proxy with authentication.
Best regards,

Martynas
Software Consultant
Neurotechnology
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Verilook SDK Trials

Postby olayaida » Jun 23, 2009 13:00

Hi,

I have downloaded and tried the vlook demo executable under windows and we have a real interest to your SDK, especially face detection modules.

I am trying now to use the linux SDK in order to test verilook Face SDK within our existing software.
I am surprised that the trial needs permanent http connection to your servers, that (in addition) has to be Direct without any proxy (even "http standard").
(I am now experciencing "NleDetectFace failed (code ~200)" error)

Our network security policies strictly forbid such connections and I beleive this is the case of many compagnies (at least, I think most of them are not able to provide a public IP to each developper).

1. Is it possible to have an SDK (especially Face Detection) with another activation method ?

2. Do you use the same policy for commercial licences ? In other words, if I buy the SDK, do I need to provide only "Direct Internet" products ?

many thanks,

Best regards

Ouss
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Re: Verilook SDK Trials

Postby Martynas » Jun 25, 2009 08:36

olayaida wrote:Hi,
I have downloaded and tried the vlook demo executable under windows and we have a real interest to your SDK, especially face detection modules.
I am trying now to use the linux SDK in order to test verilook Face SDK within our existing software.
I am surprised that the trial needs permanent http connection to your servers, that (in addition) has to be Direct without any proxy (even "http standard").
(I am now experciencing "NleDetectFace failed (code ~200)" error)
Our network security policies strictly forbid such connections and I beleive this is the case of many compagnies (at least, I think most of them are not able to provide a public IP to each developper).

1. Is it possible to have an SDK (especially Face Detection) with another activation method ?
2. Do you use the same policy for commercial licences ? In other words, if I buy the SDK, do I need to provide only "Direct Internet" products ?

many thanks,

Best regards
Ouss

connection to our server is only a limitation of Trial version of SDK. Full (non Trial) SDK do not need Internet connection at all.

Proxy servers with authentications are not supported, while proxy without authentication can be used for Trial version of SDK. For this you need to configure pgd.conf in such way:

Code: Select all

Mode = server
TrialProxyServer = proxy_server_address
TrialProxyPort = proxy_server_port



After that you need to restart pgd.
Best regards,

Martynas
Software Consultant
Neurotechnology
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NLicense.Obtain issue

Postby AlexKilpatrick » Jul 31, 2009 05:28

I have been having intermittent problems where I some of my calls to Megamatcher functions are failing with "module not registered"

I am calling NLicense.Obtain on my inner loop, about once every 5 seconds. I can process 100 records or more before this happens.

Is there any guideline on how often you need to call NLicense.Obtain?
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Re: NLicense.Obtain issue

Postby Martynas » Jul 31, 2009 07:10

AlexKilpatrick wrote:I have been having intermittent problems where I some of my calls to Megamatcher functions are failing with "module not registered"
I am calling NLicense.Obtain on my inner loop, about once every 5 seconds. I can process 100 records or more before this happens.
Is there any guideline on how often you need to call NLicense.Obtain?

Alex, NLicense.Obtain should be called only once before using SDK components. After SDK components are not used you need to release license.

By the way can you post here the NLicense.Obtain string?
Best regards,

Martynas
Software Consultant
Neurotechnology
Martynas
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Facing Exception - One of Neurotec modules is not activated.

Postby effkay » Aug 03, 2009 13:18

When I try to execute following line of code:

Code: Select all
>> License acquiring
IList<string> licenses = new List<string>(new string[] { Licenses.FacesExtractor, Licenses.FacesMatcher });



double score = matcher.Verify(refTemplate.Save(), candTemplate.Save(), out md);


I get following exception.

Neurotec.NotActivatedException: One of Neurotec modules is not activated. Code: -200\r\n at Neurotec.NResult.RaiseError(Int32 error)\r\n at Neurotec.NResult.Check(Int32 result)\r\n at Neurotec.Biometrics.NMatcher.Verify(IntPtr template1, Int32 template1Size, IntPtr template2, Int32 template2Size, NMMatchDetails& matchDetails)\r\n at Neurotec.Biometrics.NMatcher.Verify(Byte[] template1, Byte[] template2, NMMatchDetails& matchDetails)\r\n at HOOFMAN.Form1.button1_Click(Object sender, EventArgs e)

Can you please help to sort out this issue?

ActivationWizard is running, apparently fine, and following are the diagnostics:

Code: Select all
============ General Information ============

OS Version: Microsoft Windows Server 2003 Standard Edition. Version 5.2 (Build 3790). Service Pack 1

System PATH variable: C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Microsoft SQL Server\80\Tools\Binn\;C:\Program Files\Microsoft SQL Server\90\DTS\Binn\;C:\Program Files\Microsoft SQL Server\90\Tools\binn\;C:\Program Files\Microsoft BizTalk Server 2006\;C:\Program Files\Microsoft BizTalk Server 2006\EDI\Subsystem\;C:\Program Files\Neurotechnology\MegaMatcher 3.0\bin\Win32_x86;C:\Program Files\Neurotechnology\MegaMatcher 3.0\bin\Win32_x86\Cmm;C:\Program Files\Neurotechnology\MegaMatcher 3.0\bin\Win32_x86\FPSmm

Processor information:
Number of processors: 1

1 processor information:
Name: Genuine Intel(R) CPU           T2400  @ 1.83GHz
Max speed: 1832 Mhz
Architecture: x86

Memory information:
Size 1: 1073741824 (1024 Mb)
Total size: 1024 Mb

ActivationWizardDotNetTrial location: C:\Documents and Settings\Administrator\Desktop\MegaMatcher_3_0_Extended_SDK_Trial\MM30ExtendedTrial\bin\Win32_x86\Activation\

==============================================

============ Running license managers ============

Running licensing services:
Location: C:\Documents and Settings\Administrator\Desktop\MegaMatcher_3_0_Extended_SDK_Trial\MM30ExtendedTrial\bin\Win32_x86\Activation\pg.exe
    Created: 7/14/2009 10:49:22 PM
    Company: Neurotechnology
    Version: 1. 1. 0. 44326
    Description: Neurotechnology activation service (Trial) 1.1
    Copyright: Copyright (C) 2005-2009 Neurotechnology

Configuration file (pgd.conf):
Mode = server

Licensing service log file (pgd.log):
2009-08-03 16:17:32 Starting PG (revision: 44326, mode: server, trial)
2009-08-03 16:17:32 PG started.

===================================================

============ IP information ============

Current IP addresses available on this computer:
   192.168.0.151

Internet reported IP address:
   119.152.64.116

=========================================

============ Firewall information ============


Firewall status:
-------------------------------------------------------------------
Profile                           = Standard
Operational mode                  = Enable
Exception mode                    = Enable
Multicast/broadcast response mode = Enable
Notification mode                 = Enable
Group policy version              = None
Remote admin mode                 = Disable

Ports currently open on all network interfaces:
Port   Protocol  Version  Program
-------------------------------------------------------------------
1033   TCP       IPv4     C:\WINDOWS\system32\mqsvc.exe
1032   UDP       IPv4     C:\WINDOWS\system32\mqsvc.exe
2103   TCP       IPv4     C:\WINDOWS\system32\mqsvc.exe
2105   TCP       IPv4     C:\WINDOWS\system32\mqsvc.exe
2107   TCP       IPv4     C:\WINDOWS\system32\mqsvc.exe
135    TCP       IPv4     C:\WINDOWS\system32\lsass.exe
24932  TCP       IPv4     C:\Documents and Settings\Administrator\Desktop\MegaMatcher_3_0_Extended_SDK_Trial\MM30ExtendedTrial\bin\Win32_x86\NServer\NServer.exe
3527   UDP       IPv4     C:\WINDOWS\system32\mqsvc.exe
27247  TCP       IPv4     C:\Documents and Settings\Administrator\Desktop\MegaMatcher_3_0_Extended_SDK_Trial\MM30ExtendedTrial\bin\Win32_x86\NServer\NServer.exe
1801   TCP       IPv4     C:\WINDOWS\system32\mqsvc.exe
25452  TCP       IPv4     C:\Documents and Settings\Administrator\Desktop\MegaMatcher_3_0_Extended_SDK_Trial\MM30ExtendedTrial\bin\Win32_x86\NServer\NServer.exe



===============================================

============ Installed runtimes ============

Installed runtimes:
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.42_x-ww_0de06acd
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700

=============================================

============ NLicensing.cfg Information ============

NLicenses.cfg file information:

Path: C:\Documents and Settings\Administrator\Desktop\MegaMatcher_3_0_Extended_SDK_Trial\MM30ExtendedTrial\bin\Win32_x86\Activation\..\NLicenses.cfg

Original content:
Address = /local
Port = 5000
FingersExtractor = SingleComputerLicense:MegaMatcherClient
FacesExtractor = SingleComputerLicense:MegaMatcherClient
IrisesExtractor = SingleComputerLicense:VEExtractor
FingersMatcher = SingleComputerLicense:MegaMatcherClient
FacesMatcher = SingleComputerLicense:MegaMatcherClient
IrisesMatcher = SingleComputerLicense:VEMatcher
FingersBSS = SingleComputerLicense:MegaMatcherClient
FacesBSS = SingleComputerLicense:MegaMatcherClient
IrisesBSS = SingleComputerLicense:MegaMatcherClient
BioAPI = SingleComputerLicense:MegaMatcherClient
ProductLicense = SingleComputerLicense:MegaMatcherClient,SingleComputerLicense:MegaMatcherServer,SingleComputerLicense:MegaMatcherClusterServer,SingleComputerLicense:MegaMatcherClusterNode,SingleComputerLicense:VEExtractor,SingleComputerLicense:VEMatcher

Parsed content:
Address = /local
Port = 5000
ProductLicense = SingleComputerLicense:MegaMatcherClient,SingleComputerLicense:MegaMatcherServer,SingleComputerLicense:MegaMatcherClusterServer,SingleComputerLicense:MegaMatcherClusterNode,SingleComputerLicense:VEExtractor,SingleComputerLicense:VEMatcher

=====================================================

============ Trial Information ============

Proxy trial server test:
Welcome!
Your IP: 119.152.64.116
Time: 1249303527
Stamp: C032F19D

Trial server test: Welcome!
Your IP: 119.152.64.116
Time: 1249303527
Stamp: C032F19D

Trial server (sockets) test: Welcome!
Your IP: 119.152.64.116
Time: 1249303528
Stamp: C032F19D

Trial time left through proxy: Time left for trial products:
MegaMatcherClient: about 4 week(s)
MegaMatcherServer: about 4 week(s)
MegaMatcherClusterServer: about 4 week(s)
MegaMatcherClusterNode: about 4 week(s)
VEExtractor: about 4 week(s)
VEMatcher: about 4 week(s)

Trial time left: MegaMatcherClient: about 4 week(s)
MegaMatcherServer: about 4 week(s)
MegaMatcherClusterServer: about 4 week(s)
MegaMatcherClusterNode: about 4 week(s)
VEExtractor: about 4 week(s)
VEMatcher: about 4 week(s)


============================================

============ Product registration ============

Component info:
Microsoft .NET Framework: Ver 2.0.50727.42
ActivationWizardDotNetTrial version: Ver 3.0.0.44326, Created: 2009-07-15 10:33:32

License obtain cycle:
Started obtain: 8/3/2009 4:56:21 PM
License for SingleComputerLicense:MegaMatcherClient is obtained: True
License for SingleComputerLicense:MegaMatcherServer is obtained: True
License for SingleComputerLicense:MegaMatcherClusterServer is obtained: True
License for SingleComputerLicense:MegaMatcherClusterNode is obtained: True
License for SingleComputerLicense:VEExtractor is obtained: True
License for SingleComputerLicense:VEMatcher is obtained: True
Finished obtain: 8/3/2009 4:57:00 PM

Component information for: C:\Documents and Settings\Administrator\Desktop\MegaMatcher_3_0_Extended_SDK_Trial\MM30ExtendedTrial\bin\Win32_x86\Activation\
            Neurotechnology Core 3.0: Ver 3.0.0.0, Managed: False, Created: 7/30/2009 12:57:35 PM
            Neurotechnology Licensing 2.0: Ver 2.0.0.0, Managed: False, Created: 7/30/2009 12:57:35 PM
            Neurotechnology License Manager 2.0: Ver 2.0.1.0, Managed: False, Created: 7/30/2009 12:57:35 PM
            Neurotec.dll, Managed: True
            Neurotec.LicenseManager.dll, Managed: True
            Neurotec.Licensing.dll, Managed: True
            ActivationWizardDotNet.log
            ActivationWizardDotNetTrial.exe
            ActivationWizardDotNetTrial.Settings.xml
            pg.exe
            pg000.dmp
            pgd.conf


===============================================

============ FPSmm Information ============

FPScannerManCom: FPSmm folder not found. (not installed)

FPSmm folder near Activation folder:
   Contents of additional folder:
      FPSmmAuthenTec2501.dll
      FPSmmNitgen.dll
      FPSmmSecuGenHFDU02.dll
      FPSmmSecuGenHFDU03.dll
      FPSmmSecuGenHFDU04.dll
      FPSmmTSTBIRD.dll
   ATSC63.dll
   BVLSAPI.dll
   BVLSInfo.ini
   CaptureSDK.dll
   CertisExports.dll
   cmtfinger.dll
   DaktyImage.dll
   DermalogCalibrateSDK.dll
   DermalogLoggingFacility.dll
   DermalogPLS1.cfg
   DermalogPLS1.dll
   DermalogVC3.dll
   FingerChip.dll
   FingerPrinterDll.dll
   fm200api.dll
   fm200drv.dll
   fpd.dll
   fpdusb.dll
   FPSmmAtmel.dll
   FPSmmAuthentec.dll
   FPSmmBiometrika.dll
   FPSmmCertis.dll
   FPSmmCrossMatch.dll
   FPSmmCyte.dll
   FPSmmDactyScan.dll
   FPSmmDaktyFpd.dll
   FPSmmDermalogZF1.dll
   FPSmmDigent.dll
   FPSmmFM200.dll
   FPSmmFujitsu.dll
   FPSmmFutronic.dll
   FPSmmFutronicEthernetFam.dll
   FPSmmHongda.dll
   FPSmmIdentixR.dll
   FPSmmJstac.dll
   FPSmmLighTunning.dll
   FPSmmLScanEssentials.dll
   FPSmmLumidigm.dll
   FPSmmSuprema.dll
   FPSmmSupremaSFR300R.dll
   FPSmmTacoma.dll
   FPSmmUareU.dll
   FPSmmUpek.dll
   FPSmmZKSensor6000.dll
   FSM26U.dll
   ftrScanAPI.dll
   futronic.cfg
   fx3.dll
   fx3scan.dll
   GetImageC500.dll
   Id3BiokeyDll.dll
   Itf32_2080U2.dll
   IZZIX.dll
   libusb0.dll
   LS1394.dll
   LScanEssentials.dll
   LScanEssentials.ini
   LS_DeviceMonitor.dll
   LS_USB_Stub.dll
   LS_USB_Stub_100.dll
   LS_USB_Stub_Us.dll
   LumiAPI.dll
   LumiCore.dll
   MSVCP71.DLL
   NBioBSP.dll
   Segmentation.dll
   SmzCmos1.dll
   SMZ_API.dll
   TSTBasic.dll
   UFScannerC.dll
   WisCmos2.dll
   WIS_API.dll
   ZFScanAPI.dll

Directories in FPSmm folder:
   Additional
   plugin
   SPM

============================================

============ Log Information ============

2009-07-30 13:33:31 – Diagnostics generation started.
2009-07-30 13:34:06 – Diagnostics was generated.
2009-07-30 13:45:36 – Diagnostics generation started.
2009-07-30 13:46:01 – Diagnostics was generated.
2009-07-30 15:51:05 – Diagnostics generation started.
2009-07-30 15:51:41 – Diagnostics was generated.
2009-08-03 10:09:02 – Diagnostics generation started.
2009-08-03 10:09:50 – Diagnostics was generated.
2009-08-03 10:20:57 – Diagnostics generation started.
2009-08-03 10:23:10 – Diagnostics was generated.
2009-08-03 10:32:14 – Diagnostics generation started.
2009-08-03 15:59:26 – Diagnostics generation started.
2009-08-03 16:00:59 – Diagnostics was generated.
2009-08-03 16:09:00 – Diagnostics generation started.
2009-08-03 16:09:34 – Diagnostics was generated.
2009-08-03 16:10:34 – Text copied. Please email this text to Neurotechnology or your distributor.
2009-08-03 16:56:16 – Diagnostics generation started.
2009-08-03 16:57:04 – Diagnostics was generated.

==========================================
effkay
 
Posts: 3
Joined: Aug 03, 2009 10:16

Re: How to register neurotec module

Postby narva8916 » Aug 04, 2009 22:33

kamlesh wrote:Hi,
I am facing a problem
When Ever I try to run the sampe application I recieve an error called Neurotec module not registred.

I got the same problem, i got a dongle license and i can't see how to work a sdk's sample,

¿What can i do?, it's the same error
narva8916
 
Posts: 4
Joined: Aug 04, 2009 16:50
Location: Cali(Valle del Cauca)(Colombia)

Re: How to register neurotec module

Postby Martynas » Aug 05, 2009 09:16

narva8916 wrote:
kamlesh wrote:Hi,
I am facing a problem
When Ever I try to run the sampe application I recieve an error called Neurotec module not registred.

I got the same problem, i got a dongle license and i can't see how to work a sdk's sample,

¿What can i do?, it's the same error

have you configured Activation Wizard to use your dongle? If not, please do it. If you had done this, but still receiving error -200, please generate diagnostic with the help of Activation Wizard and send it to support@neurotechnology.com.
Best regards,

Martynas
Software Consultant
Neurotechnology
Martynas
Neurotechnology
 
Posts: 2192
Joined: Sep 19, 2008 10:02
Location: Vilnius, Lithuania

Re: Facing Exception - One of Neurotec modules is not activated.

Postby Martynas » Aug 07, 2009 07:48

effkay wrote:I get following exception.
Neurotec.NotActivatedException: One of Neurotec modules is not activated. Code: -200\r\n at Neurotec.NResult.RaiseError(Int32 error)\r\n at Neurotec.NResult.Check(Int32 result)\r\n at Neurotec.Biometrics.NMatcher.Verify(IntPtr template1, Int32 template1Size, IntPtr template2, Int32 template2Size, NMMatchDetails& matchDetails)\r\n at Neurotec.Biometrics.NMatcher.Verify(Byte[] template1, Byte[] template2, NMMatchDetails& matchDetails)\r\n at HOOFMAN.Form1.button1_Click(Object sender, EventArgs e)
Can you please help to sort out this issue?
ActivationWizard is running, apparently fine, and following are the diagnostics: ...


could you check what string Licenses.FacesMatcher contains. It should contain "SingleComputerLicense:MegaMatcherServer".
Best regards,

Martynas
Software Consultant
Neurotechnology
Martynas
Neurotechnology
 
Posts: 2192
Joined: Sep 19, 2008 10:02
Location: Vilnius, Lithuania

Re: Trial SDK requirements and other info

Postby narva8916 » Aug 18, 2009 19:19

i got the verifinger add-on, i want my application support wsq format, but first i want to try with the trial version, but i don't know how to install and activate this add-on please help me :D
narva8916
 
Posts: 4
Joined: Aug 04, 2009 16:50
Location: Cali(Valle del Cauca)(Colombia)

Re: Trial SDK requirements and other info

Postby Povilas » Aug 24, 2009 08:04

narva8916 wrote:i got the verifinger add-on, i want my application support wsq format, but first i want to try with the trial version, but i don't know how to install and activate this add-on please help me :D


BSS add-on trial version for VeriFinger 6.1 SDK is available for download. It will require Standard or Extended version of VeriFinger 6.1 SDK installed. For installation: just copy the contents of zip archive on top of already installed VeriFinger 6.1 SDK Trial.

BSS add-on trial version for VeriFinger 6.0 and earlier VeriFinger versions is not available.
Povilas
Neurotechnology
 
Posts: 25
Joined: Aug 13, 2009 14:17

IO Error in one of Neurotec modules. Code: -14

Postby hakanorskaya » Aug 24, 2009 09:12

In this line of my code debugger waits for response,
Code: Select all
bool available = NLicense.Obtain(Licenses.LicenseServer, Licenses.LicensePort, licenses[i]);

and after a while there comes a message box and says, "IO Error in one of Neurotec modules. Code: -14".

What is its meaning? How can i solve that? I am sure that C:\Program Files\Neurotechnology\VeriLook 3.3\bin\Win32_x86\Activation\ActivationWizardDotNetTrial.exe is running.
hakanorskaya
 
Posts: 3
Joined: Aug 13, 2009 12:42

Re: Trial SDK requirements and other info

Postby narva8916 » Aug 25, 2009 12:54

Povilas wrote:
narva8916 wrote:i got the verifinger add-on, i want my application support wsq format, but first i want to try with the trial version, but i don't know how to install and activate this add-on please help me :D


BSS add-on trial version for VeriFinger 6.1 SDK is available for download. It will require standard or extended version of VeriFinger 6.1 SDK installed. For installation: just copy content of zip archive on top of already installed VF 6.1 trail.

BSS add-on trial version for VeriFinger 6.0 and earlier VeriFinger versions is not available.



but i must overwrite all vf 6.1 files? or i have to copy only dll's?.
narva8916
 
Posts: 4
Joined: Aug 04, 2009 16:50
Location: Cali(Valle del Cauca)(Colombia)

Re: Trial SDK requirements and other info

Postby narva8916 » Aug 25, 2009 15:44

Hi, i got a problem implementing add-on functionality, when i tried to save an image in .wsq format appears the next message:
"One of Neurotec modules is not activated. Code: -200"

i already install the BSS ADD-ON, in the activation Wizard application appears like "Activated"

Best Regards

attach the diagnostics

Code: Select all
============ General Information ============

OS Version: Microsoft Windows XP Professional. Version 5.1 (Build 2600). Service Pack 3

System PATH variable: E:\app\oracle\product\10.2.0\server\bin;C:\oracle\product\10.2.0\client_1\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;c:\Archivos de programa\Microsoft SQL Server\90\Tools\binn;C:\Archivos de programa\Microsoft SQL Server\100\Tools\Binn;C:\Archivos de programa\Microsoft SQL Server\100\DTS\Binn;C:\Archivos de programa\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE;C:\Archivos de programa\Microsoft Visual Studio 9.0\Common7\IDE\PrivateAssemblies;C:\WINDOWS\system32\WindowsPowerShell\v1.0;C:\Archivos de programa\Neurotechnology\VeriFinger 6.1\bin;C:\Archivos de programa\Neurotechnology\VeriFinger 6.1\bin\Win32_x86;C:\Archivos de programa\Neurotechnology\VeriFinger 6.1\bin\Win32_x86\FPSmm;C:\Archivos de programa\Neurotechnologija\VeriFinger 5.0\bin;C:\Archivos de programa\Neurotechnologija\VeriFinger 5.0\bin\FPSmm;C:\Archivos de programa\Neurotechnology\VeriFinger 6.0\bin;C:\Archivos de programa\Neurotechnology\VeriFinger 6.0\bin\FPSmm;C:\Archivos de programa\Archivos comunes\Nero\Lib\

Processor information:
Number of processors: 1
Number of logical processors: 2

1 processor information:
Name: Intel(R) Pentium(R) 4 CPU 2.80GHz
Max speed: 2800 Mhz
Architecture: x86
Cores: 1
Hyperthreading enabled(2)

Memory information:
Size 1: 268435456 (256 Mb)
Size 2: 1073741824 (1024 Mb)
Size 3: 268435456 (256 Mb)
Size 4: 268435456 (256 Mb)
Total size: 1792 Mb

ActivationWizardDotNetTrial location: C:\Archivos de programa\Neurotechnology\VeriFinger 6.1\bin\Win32_x86\Activation\

==============================================

============ Running license managers ============

Running licensing services:
Location: C:\Archivos de programa\Neurotechnology\VeriFinger 6.1\bin\Win32_x86\Activation\pg.exe
    Created: 21/07/2009 05:43:56 a.m.
    Company: Neurotechnology
    Version: 1. 1. 0. 44398
    Description: Neurotechnology activation service (Trial) 1.1
    Copyright: Copyright (C) 2005-2009 Neurotechnology

Configuration file (pgd.conf):
Mode = server

Licensing service log file (pgd.log):
2009-08-25 10:15:10 Starting PG (revision: 44398, mode: server, trial)
2009-08-25 10:15:10 PG started.

===================================================

============ IP information ============

Current IP addresses available on this computer:
   190.102.210.159

Internet reported IP address:
   190.102.210.159

=========================================

============ Firewall information ============


Estado del servidor de seguridad:
-------------------------------------------------------------------
Perfil                               = Est ndar
Modo funcional                       = Habilitar
Modo de excepci¢n                    = Habilitar
Modo de resp. difusi¢n/multidifusi¢n = Habilitar
Modo de notificaci¢n                 = Habilitar
Versi¢n de directiva de grupo        = Ninguno
Modo de administraci¢n remota        = Deshabilitar

Puertos actualmente abiertos en todas las interfaces de red:
Puerto Protocolo Versi¢n  Programa
-------------------------------------------------------------------
26675  TCP       IPv4     (null)
137    UDP       IPv4     (null)
139    TCP       IPv4     (null)
138    UDP       IPv4     (null)
3389   TCP       IPv4     (null)
445    TCP       IPv4     (null)
990    TCP       IPv4     C:\Archivos de programa\Microsoft ActiveSync\rapimgr.exe



===============================================

============ Installed runtimes ============

Installed runtimes:
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.163_x-ww_681e29fb
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1801_x-ww_5eed8217
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1833_x-ww_5ef082d6
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.42_x-ww_0de06acd
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.91_x-ww_0de56c07

=============================================

============ NLicensing.cfg Information ============

NLicenses.cfg file information:

Path: C:\Archivos de programa\Neurotechnology\VeriFinger 6.1\bin\Win32_x86\Activation\..\NLicenses.cfg

Original content:
Address = /local
Port = 5000
FingersExtractor = SingleComputerLicense:VFExtractor
FingersMatcher = SingleComputerLicense:VFMatcher
FingersBSS = SingleComputerLicense:VFBSS
BioAPI = SingleComputerLicense:VFBSS
ProductLicense = SingleComputerLicense:VFExtractor,SingleComputerLicense:VFMatcher,SingleComputerLicense:VFExtended,SingleComputerLicense:VFBSS

Parsed content:
Address = /local
Port = 5000
ProductLicense = SingleComputerLicense:VFExtractor,SingleComputerLicense:VFMatcher,SingleComputerLicense:VFExtended,SingleComputerLicense:VFBSS

=====================================================

============ Trial Information ============

Proxy trial server test:
Welcome!
Your IP: 190.102.210.159
Time: 1251214201
Stamp: FCA61648

Trial server test: Welcome!
Your IP: 190.102.210.159
Time: 1251214202
Stamp: FCA61648

Trial server (sockets) test: Welcome!
Your IP: 190.102.210.159
Time: 1251214204
Stamp: FCA61648

Trial time left through proxy: Time left for trial products:
VFBSS: about 3 week(s)
VFExtractor: about 3 week(s)
VFMatcher: about 3 week(s)
VFExtended: about 4 week(s)

Trial time left: VFBSS: about 3 week(s)
VFExtractor: about 3 week(s)
VFMatcher: about 3 week(s)
VFExtended: about 4 week(s)


============================================

============ Product registration ============

Component info:
Microsoft .NET Framework: Ver 2.0.50727.3053
ActivationWizardDotNetTrial version: Ver 3.0.0.44398, Created: 2009-07-21 05:43:54

License obtain cycle:
Started obtain: 25/08/2009 10:37:11 a.m.
License for SingleComputerLicense:VFExtractor is obtained: True
License for SingleComputerLicense:VFMatcher is obtained: True
License for SingleComputerLicense:VFExtended is obtained: True
License for SingleComputerLicense:VFBSS is obtained: True
Finished obtain: 25/08/2009 10:38:23 a.m.

Component information for: C:\Archivos de programa\Neurotechnology\VeriFinger 6.1\bin\Win32_x86\Activation\
            Neurotechnology Core 3.0: Ver 3.0.0.0, Managed: False, Created: 25/08/2009 09:02:14 a.m.
            Neurotechnology Licensing 2.0: Ver 2.0.0.0, Managed: False, Created: 25/08/2009 09:02:14 a.m.
            Neurotechnology License Manager 2.0: Ver 2.0.1.0, Managed: False, Created: 25/08/2009 09:02:14 a.m.
            Neurotec.dll, Managed: True
            Neurotec.LicenseManager.dll, Managed: True
            Neurotec.Licensing.dll, Managed: True
            ActivationWizardDotNet.log
            ActivationWizardDotNetTrial.exe
            ActivationWizardDotNetTrial.Settings.xml
            pg.exe
            pgd.conf


===============================================

============ FPSmm Information ============

FPScannerManCom:
Location: C:\WINDOWS\system32\FPScannerManCom.dll
FPScannerMan.dll present: True
FPSmm folder present: False
FPSmm folder near Activation folder:
   Contents of additional folder:
      FPSmmAuthenTec2501.dll
      FPSmmNitgen.dll
      FPSmmSecuGenHFDU02.dll
      FPSmmSecuGenHFDU03.dll
      FPSmmSecuGenHFDU04.dll
      FPSmmTSTBIRD.dll
   ATSC63.dll
   BVLSAPI.dll
   BVLSInfo.ini
   CaptureSDK.dll
   CertisExports.dll
   cmtfinger.dll
   DaktyImage.dll
   DermalogCalibrateSDK.dll
   DermalogLoggingFacility.dll
   DermalogPLS1.cfg
   DermalogPLS1.dll
   DermalogVC3.dll
   FingerChip.dll
   FingerPrinterDll.dll
   fm200api.dll
   fm200drv.dll
   fpd.dll
   fpdusb.dll
   FPSmmAtmel.dll
   FPSmmAuthentec.dll
   FPSmmBiometrika.dll
   FPSmmCertis.dll
   FPSmmCrossMatch.dll
   FPSmmCyte.dll
   FPSmmDactyScan.dll
   FPSmmDaktyFpd.dll
   FPSmmDermalogZF1.dll
   FPSmmDigent.dll
   FPSmmFM200.dll
   FPSmmFujitsu.dll
   FPSmmFutronic.dll
   FPSmmFutronicEthernetFam.dll
   FPSmmHongda.dll
   FPSmmIdentixR.dll
   FPSmmJstac.dll
   FPSmmLighTunning.dll
   FPSmmLScanEssentials.dll
   FPSmmLumidigm.dll
   FPSmmRealScan.dll
   FPSmmSuprema.dll
   FPSmmSupremaSFR300R.dll
   FPSmmTacoma.dll
   FPSmmUareU.dll
   FPSmmUpek.dll
   FPSmmZKSensor6000.dll
   FSM26U.dll
   ftrScanAPI.dll
   futronic.cfg
   fx3.dll
   fx3scan.dll
   GetImageC500.dll
   Id3BiokeyDll.dll
   Itf32_2080U2.dll
   IZZIX.dll
   libusb0.dll
   LS1394.dll
   LScanEssentials.dll
   LScanEssentials.ini
   LS_DeviceMonitor.dll
   LS_USB_Stub.dll
   LS_USB_Stub_100.dll
   LS_USB_Stub_Us.dll
   LumiAPI.dll
   LumiCore.dll
   MSVCP71.DLL
   NBioBSP.dll
   RS_SDK.dll
   Segmentation.dll
   SmzCmos1.dll
   SMZ_API.dll
   TSTBasic.dll
   UFScannerC.dll
   WisCmos2.dll
   WIS_API.dll
   ZFScanAPI.dll

Directories in FPSmm folder:
   Additional
   plugin
   SPM

============================================

============ Log Information ============

2009-08-25 09:14:19 – Proxy address is not valid!
2009-08-25 09:14:26 – Proxy address is not valid!
2009-08-25 09:14:45 – Proxy address is not valid!
2009-08-25 09:14:57 – Proxy address is not valid!
2009-08-25 09:15:03 – Proxy address is not valid!
2009-08-25 09:15:55 – Proxy address is not valid!
2009-08-25 09:16:15 – Proxy address is not valid!
2009-08-25 09:16:21 – Proxy address is not valid!
2009-08-25 09:16:38 – In order to apply the changes, please restart the Neurotechnology service!
2009-08-25 09:16:50 – In order to apply the changes, please restart the Neurotechnology service!
2009-08-25 09:17:19 – In order to apply the changes, please restart the Neurotechnology service!
2009-08-25 09:19:38 – In order to apply the changes, please restart the Neurotechnology service!
2009-08-25 09:20:10 – Proxy address is not valid!
2009-08-25 09:20:56 – Port is wrongly specified. Please specify it and retry.
2009-08-25 09:21:01 – In order to apply the changes, please restart the Neurotechnology service!
2009-08-25 09:21:36 – Proxy address is not valid!
2009-08-25 09:21:48 – Proxy address is not valid!
2009-08-25 09:21:54 – Proxy address is not valid!
2009-08-25 09:22:07 – In order to apply the changes, please restart the Neurotechnology service!
2009-08-25 09:22:43 – Proxy address is not valid!
2009-08-25 09:22:46 – In order to apply the changes, please restart the Neurotechnology service!
2009-08-25 09:23:10 – Proxy address is not valid!
2009-08-25 09:23:16 – Proxy address is not valid!
2009-08-25 09:23:29 – Proxy address is not valid!
2009-08-25 09:23:40 – Proxy address is not valid!
2009-08-25 09:23:46 – In order to apply the changes, please restart the Neurotechnology service!
2009-08-25 09:24:03 – Proxy address is not valid!
2009-08-25 09:24:13 – In order to apply the changes, please restart the Neurotechnology service!
2009-08-25 09:24:51 – Proxy address is not valid!
2009-08-25 09:34:23 – In order to apply the changes, please restart the Neurotechnology service!
2009-08-25 09:37:09 – Diagnostics generation started.
2009-08-25 09:40:09 – Diagnostics was generated.
2009-08-25 09:46:10 – In order to apply the changes, please restart the Neurotechnology service!
2009-08-25 09:46:13 – Diagnostics generation started.
2009-08-25 09:47:30 – Diagnostics was generated.
2009-08-25 10:37:07 – Diagnostics generation started.
2009-08-25 10:38:29 – Diagnostics was generated.

==========================================
narva8916
 
Posts: 4
Joined: Aug 04, 2009 16:50
Location: Cali(Valle del Cauca)(Colombia)

Re: Facing Exception - One of Neurotec modules is not activated.

Postby gmlogic » Aug 27, 2009 12:32

I get following exception.


Neurotec.NotActivatedException was unhandled
Code: Select all
            Code = -200
            ManagedStackTrace = "   σε Neurotec.NResult.RaiseError(Int32 error)"
   σε Neurotec.NResult.Check(Int32 result)
            σε(Neurotec.DeviceManager.Camera.StartCapturing())
   σε Neurotec.Samples.MainForm.GetFrames() στο C:\Program Files\Neurotechnology\VeriLook 3.3\samples\VB\Faces\FacesSampleVB\Forms\MainForm.vb:γραμμή 639
   σε System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   σε System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   σε System.Threading.ThreadHelper.ThreadStart()"
            Message = "One of Neurotec modules is not activated. Code: -200"
            Source = "Neurotec"
            UnmanagedStackTrace = ""
StackTrace:
       σε Neurotec.NResult.RaiseError(Int32 error)
       σε Neurotec.NResult.Check(Int32 result)
            σε(Neurotec.DeviceManager.Camera.StartCapturing())
       σε Neurotec.Samples.MainForm.GetFrames() στο C:\Program Files\Neurotechnology\VeriLook 3.3\samples\VB\Faces\FacesSampleVB\Forms\MainForm.vb:γραμμή 639
       σε System.Threading.ThreadHelper.ThreadStart_Context(Object state)
       σε System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
            σε(System.Threading.ThreadHelper.ThreadStart())


Can you please help to sort out this issue?

ActivationWizard is running
gmlogic
 
Posts: 1
Joined: Aug 27, 2009 12:07

Re: Trial SDK requirements and other info

Postby Povilas » Aug 28, 2009 10:14

narva8916 wrote:Hi, i got a problem implementing add-on functionality, when i tried to save an image in .wsq format appears the next message:
"One of Neurotec modules is not activated. Code: -200"
i already install the BSS ADD-ON, in the activation Wizard application appears like "Activated"

According to diagnostic information all required licenses are available on your computer.
Make sure you are obtaining Extractor license in program before trying to open that image.

Also you can try to open it and extract by using one of our tutorials.
Povilas
Neurotechnology
 
Posts: 25
Joined: Aug 13, 2009 14:17

Re: IO Error in one of Neurotec modules. Code: -14

Postby Povilas » Aug 28, 2009 10:20

hakanorskaya wrote:In this line of my code debugger waits for response,
Code: Select all
bool available = NLicense.Obtain(Licenses.LicenseServer, Licenses.LicensePort, licenses[i]);

and after a while there comes a message box and says, "IO Error in one of Neurotec modules. Code: -14".
What is its meaning? How can i solve that? I am sure that C:\Program Files\Neurotechnology\VeriLook 3.3\bin\Win32_x86\Activation\ActivationWizardDotNetTrial.exe is running.

This must be because licensing service is not running in your system, you can check it task manager process name is "pg.exe".
ActivationWizard only helps to start licensing service and it is not required for it to run all the time. Just make sure you have done activation acording to Activatio.pdf document.
Povilas
Neurotechnology
 
Posts: 25
Joined: Aug 13, 2009 14:17

Re: IO Error in one of Neurotec modules. Code: -14

Postby hakanorskaya » Aug 29, 2009 08:21

Thanks for the answer, but it's somehow solved when i tried to debug same code again after a while, even if i don't know why. :) I guess it must be an issue from neurotechnology servers. And pg.exe was also working.
hakanorskaya
 
Posts: 3
Joined: Aug 13, 2009 12:42

Re: Facing Exception - One of Neurotec modules is not activated.

Postby Martynas » Sep 03, 2009 08:40

gmlogic wrote:I get following exception.
Neurotec.NotActivatedException was unhandled
...
Can you please help to sort out this issue?
ActivationWizard is running

check if the licenses are obtained during the execution of source code.
Best regards,

Martynas
Software Consultant
Neurotechnology
Martynas
Neurotechnology
 
Posts: 2192
Joined: Sep 19, 2008 10:02
Location: Vilnius, Lithuania

PGD not running

Postby gnikeht » Sep 08, 2009 22:22

I've been trying to setup my clusters using linux with no success, I created a .LIC file for the computer I want to run the node on using the id.gen program, when I run the run_pgd.sh I get the following:
run_pgd.sh: starting pgd...

according to the script then I should get the log, but I get no log. the LOG variable in the script is set to a valid path.

my pgd.conf looks like this:
Mode = single
LicenseType=SingleComputerLicense
LicenceFile = blade1.lic

I've monitored the process and it starts but then it finishes...

Any help will be appreciated...

Rey
gnikeht
 
Posts: 9
Joined: Sep 07, 2009 14:13

Re: PGD not running

Postby Martynas » Sep 09, 2009 06:56

gnikeht wrote:I've been trying to setup my clusters using linux with no success, I created a .LIC file for the computer I want to run the node on using the id.gen program, when I run the run_pgd.sh I get the following:
run_pgd.sh: starting pgd...

according to the script then I should get the log, but I get no log. the LOG variable in the script is set to a valid path.

my pgd.conf looks like this:
Mode = single
LicenseType=SingleComputerLicense
LicenceFile = blade1.lic

I've monitored the process and it starts but then it finishes...

Any help will be appreciated...

Rey


please run diagnostic_report and send it along with your problem description to linux@neurotechnology.com.
Best regards,

Martynas
Software Consultant
Neurotechnology
Martynas
Neurotechnology
 
Posts: 2192
Joined: Sep 19, 2008 10:02
Location: Vilnius, Lithuania

Re: PGD not running

Postby gnikeht » Sep 09, 2009 16:18

I have that on MM3.0, but I need to run this on 2.1...will the 3.0 work on 2.1?
gnikeht
 
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Re: PGD not running

Postby gnikeht » Sep 09, 2009 23:58

I tried using the MM3 script but it's only for 64 bits.
gnikeht
 
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Re: PGD not running

Postby Martynas » Sep 10, 2009 07:40

gnikeht wrote:I have that on MM3.0, but I need to run this on 2.1...will the 3.0 work on 2.1?

gnikeht wrote:I tried using the MM3 script but it's only for 64 bits.

diagnostic_report.sh should be in bin/linux_x86/Activation directory of MegaMatcher 2.1. If you do not have it, then it means that you have an outdated version of MegaMatcher. In this case, please download a newest one update of MegaMatcher 2.1 and run diagnostic_report and send all information about your issue to linux@neurotechnology.com.
Best regards,

Martynas
Software Consultant
Neurotechnology
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One of Neurotec modules is not activated. Code: -200

Postby qilisiang » Sep 24, 2009 03:42

Hi,

currently I using Verifinger 6.1 SDK. I try to detect the fingerprint device, U.Are.U 4500, but this error occur when I tried to start capture, "One of Neurotec modules is not activated. Code: -200".
Thanks.
qilisiang
 
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Re: One of Neurotec modules is not activated. Code: -200

Postby Martynas » Sep 24, 2009 10:32

qilisiang wrote:Hi,
currently I using Verifinger 6.1 SDK. I try to detect the fingerprint device, U.Are.U 4500, but this error occur when I tried to start capture, "One of Neurotec modules is not activated. Code: -200".
Thanks.

Please generate diagnostic with the help of Activation Wizard and send it to support@neurotechnology.com.
Best regards,

Martynas
Software Consultant
Neurotechnology
Martynas
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Re: One of Neurotec modules is not activated. Code: -200

Postby qilisiang » Sep 25, 2009 02:09

Hi,

May I know where is the activation wizard??
I can run the sample without any problem, but when I tried to run my own coded program, has the error as stated.

Thanks.
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Re: One of Neurotec modules is not activated. Code: -200

Postby Martynas » Sep 25, 2009 06:43

qilisiang wrote:May I know where is the activation wizard??
I can run the sample without any problem, but when I tried to run my own coded program, has the error as stated.
Thanks.

Activation Wizard is in Activation folder.
I can run the sample without any problem, but when I tried to run my own coded program, has the error as stated.

Do you use NLicenseObtain in your coded application? If not, then it is the reason why you receive this error. You can find in sample and in tutorials how the NLIcenseObtain is used.
Best regards,

Martynas
Software Consultant
Neurotechnology
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Unable to generate id from serial number

Postby spinalogic » Oct 01, 2009 05:16

Hi,

I'm having problems registering a Digital Persona finger scanner on a computer. I'm using Verifinger 5.

I select "Single Computer License"
Enter in the serial number
Click Generate
Windows pops up an error stating "id_gen.exe has stopped working"
Click ok
The verifinger activation wizard displays an error message "Failed to generate ID. Please check if you entered serial number correctly"
I've tried different serial numbers and the response is always the same.

Below is the diagnostics information

Code: Select all
General info:
OS Version: Microsoft® Windows Vista™ Home Basic . Version 6.0 (Build 6001). Service Pack 1

ActivationWizard location: C:\Windows\system32\Activation

VeriFingerLicenceFile: size: 642 file: C:\Program Files\Spinalogic\license.lic
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


Selected license model: Single

Running pgs:
C:\Windows\system32\Activation\pg.exe, Created: 22/03/2007 3:37:08 AM
    Config:
    VeriFingerLicenceFile = C:\Program Files\Spinalogic\license.lic
    Mode = single
    Port = 5000
    Address = 0.0.0.0

pgd.log file:
Starting PG (revision: 14692)
PG started.

Installed runtimes:
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.1434_none_d08b6002442c891f
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.1801_none_d088a2ec442ef17b
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.3053_none_d08d7bba442a9b36
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.312_none_10b2ee7b9bffc2c7
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.42_none_db5f52fb98cb24ad
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_10b2f55f9bffb8f8

Component info:
Microsoft .NET Framework: Ver 2.0.50727.3074
ActivationWizardDotNet: Ver 1.1.0.0, Created: 25/09/2009 4:03:25 PM
Neurotec.NCore: NCore.dll
Neurotec.Images.NImages: NImages.dll
Neurotec.Biometrics.FPScannerMan: FPScannerMan.dll
Neurotec.Biometrics.VFExtractor: VFExtractor.dll
Neurotec.Biometrics.VFMatcher: VFMatcher.dll
Neurotec.Biometrics.NFRecord: NFRecord.dll
Neurotechnologija Fingerprint View Control 1.2.NET: Ver 1.2.0.0, Created: 29/05/2007 8:45:34 AM

FPScannerManCom: Not installed.
Path: C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files\Common Files\Roxio Shared\DLLShared\;C:\Program Files\Common Files\Roxio Shared\9.0\DLLShared\;C:\Windows\system32\FPSmm;C:\Program Files\Neurotechnologija\VeriFinger 5.0\bin;C:\Program Files\Neurotechnologija\VeriFinger 5.0\bin\FPSmm

Admin: merged to "Activation and Licensing questions"
spinalogic
 
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Location: Brisbane, Australia

Re: Unable to generate id from serial number

Postby Martynas » Oct 01, 2009 06:38

spinalogic wrote:Hi,

I'm having problems registering a Digital Persona finger scanner on a computer. I'm using Verifinger 5.

I select "Single Computer License"
Enter in the serial number
Click Generate
Windows pops up an error stating "id_gen.exe has stopped working"
Click ok
The verifinger activation wizard displays an error message "Failed to generate ID. Please check if you entered serial number correctly"
I've tried different serial numbers and the response is always the same.

Below is the diagnostics information
...

Hello,

are you logged as Administrator, when trying to use the Activation Wizard?
Best regards,

Martynas
Software Consultant
Neurotechnology
Martynas
Neurotechnology
 
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Re: Unable to generate id from serial number

Postby spinalogic » Oct 01, 2009 08:27

Martynas wrote:Hello,

are you logged as Administrator, when trying to use the Activation Wizard?

Hi,

I'm logged in as a user with administrator rights but not the actual "Administrator".

Also, not sure if it's worth mentioning but the operating system is Vista Home Basic.
spinalogic
 
Posts: 12
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Location: Brisbane, Australia

Re: Unable to generate id from serial number

Postby Martynas » Oct 01, 2009 10:33

spinalogic wrote:Hi,

I'm logged in as a user with administrator rights but not the actual "Administrator".

Also, not sure if it's worth mentioning but the operating system is Vista Home Basic.

Is it possible to log on with actual Administrator rights? Vista OS name can be seen in first line of diagnostic.
Best regards,

Martynas
Software Consultant
Neurotechnology
Martynas
Neurotechnology
 
Posts: 2192
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Re: Unable to generate id from serial number

Postby spinalogic » Oct 01, 2009 11:10

Martynas wrote:Is it possible to log on with actual Administrator rights? Vista OS name can be seen in first line of diagnostic.

Iogged in as administrator and the same thing happens
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