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PostPosted: Sep 03, 2017 12:55
by jms21maru
Hi, need help please...

I"m using Windows 7 with JDK 7 running on my computer.
It"s my first time in Biometric Software Development,

I"ve CrossMatch Patrol ID Fingerprint Scanner. After downloading Neurotec Biometric 10.0 SDK Trial, I had try sample in sdk and my device is not detected, and after long search, i"ve found this error:

Code: Select all
Neurotech.Runtime.InteropServices.NExternalException (-8): Unknown L Scan API error occurred at LSCAN_Main_RegisterCallbackDeviceCount

your help is needed, please... trims :)

Re: PlugginError

PostPosted: Sep 04, 2017 09:49
by Martynas

which exact version of the CrossMatch L Scan Essentials have you installed on your computer?
The last version of the SDK requires that the 7.5.3 version would be installed.
What regards your link - it does not provide access - something wrong is with your link permissions.

Re: PlugginError

PostPosted: Sep 04, 2017 10:35
by jms21maru
regarding the image, i’ve fix the permission, n i’ve installed CrossMatch L Scan Essentials SDK version 2.x.x,
for now, thanks for the reply :)