Activation and Licensing questions

General information about Neurotechnology and its software

How to remotely read matcher/extractor serial numbers

Postby donat » Apr 27, 2011 08:17

Hello,

Our client use a lot of VeriFinger 6.0 licenses that are installed on 500 PCs in 100 branches over the country. They implemented a software that help them to supervise IT infrastructure and they want to use it to create a database of activated matcher/extractor serial numbers related to specific PC. They possess a spradsheet with matcher/extractor serial numbers and want to verify whether correct licenses are used on specific PCs. Is it possible to decode matcher/extractor serial numbers from either id files or license files received from Neurotechnology using any of SDK application?

Regards,

Donat Witkowski

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Re: Activation and Licensing questions

Postby Martynas » Apr 27, 2011 12:23

Hello Donat,

it is not possible to get the serial number from the id or license files. SDK does not include any tools, which will provide such functionality. This can be done only by our company.
If there is a need to find which serial numbers were used for license file generation, then send such license files to support@neurotechnology.com. If the amount of licenses is big, then it will take several days to process such request.
Best regards,

Martynas
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activate fingerprint match

Postby mnoor1999 » May 08, 2011 07:40

i use cluster server and nodes license megamatcher 3.1

my application in client
when i use nmatcher.verify(template1,template2,out details)
i have an error [operation is not activated]

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Re: activate fingerprint match

Postby Martynas » May 09, 2011 06:30

mnoor1999 wrote:i use cluster server and nodes license megamatcher 3.1

my application in client
when i use nmatcher.verify(template1,template2,out details)
i have an error [operation is not activated]

Hi,

please use the Activation Wizard and generate the "diagnostic". Send it along with the description of your issue to support@neurotechnology.com.
Best regards,

Martynas
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Re: Unable to generate id from serial number

Postby SulersCS » May 09, 2011 18:43

Martynas wrote:
spinalogic wrote:Hi,

I'm having problems registering a Digital Persona finger scanner on a computer. I'm using Verifinger 5.

I select "Single Computer License"
Enter in the serial number
Click Generate
Windows pops up an error stating "id_gen.exe has stopped working"
Click ok
The verifinger activation wizard displays an error message "Failed to generate ID. Please check if you entered serial number correctly"
I've tried different serial numbers and the response is always the same.

Below is the diagnostics information

Code: Select all
General info:
OS Version: Microsoft® Windows Vista™ Home Basic . Version 6.0 (Build 6001). Service Pack 1

ActivationWizard location: C:\Windows\system32\Activation

VeriFingerLicenceFile: size: 642 file: C:\Program Files\Spinalogic\license.lic
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


Selected license model: Single

Running pgs:
C:\Windows\system32\Activation\pg.exe, Created: 22/03/2007 3:37:08 AM
    Config:
    VeriFingerLicenceFile = C:\Program Files\Spinalogic\license.lic
    Mode = single
    Port = 5000
    Address = 0.0.0.0

pgd.log file:
Starting PG (revision: 14692)
PG started.

Installed runtimes:
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.1434_none_d08b6002442c891f
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.1801_none_d088a2ec442ef17b
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.3053_none_d08d7bba442a9b36
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.312_none_10b2ee7b9bffc2c7
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.42_none_db5f52fb98cb24ad
x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_10b2f55f9bffb8f8

Component info:
Microsoft .NET Framework: Ver 2.0.50727.3074
ActivationWizardDotNet: Ver 1.1.0.0, Created: 25/09/2009 4:03:25 PM
Neurotec.NCore: NCore.dll
Neurotec.Images.NImages: NImages.dll
Neurotec.Biometrics.FPScannerMan: FPScannerMan.dll
Neurotec.Biometrics.VFExtractor: VFExtractor.dll
Neurotec.Biometrics.VFMatcher: VFMatcher.dll
Neurotec.Biometrics.NFRecord: NFRecord.dll
Neurotechnologija Fingerprint View Control 1.2.NET: Ver 1.2.0.0, Created: 29/05/2007 8:45:34 AM

FPScannerManCom: Not installed.
Path: C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files\Common Files\Roxio Shared\DLLShared\;C:\Program Files\Common Files\Roxio Shared\9.0\DLLShared\;C:\Windows\system32\FPSmm;C:\Program Files\Neurotechnologija\VeriFinger 5.0\bin;C:\Program Files\Neurotechnologija\VeriFinger 5.0\bin\FPSmm

Admin: merged to "Activation and Licensing questions"

spinalogic wrote:Iogged in as administrator and the same thing happens

sent file via email, which was submitted during registration to forum.


Was there ever a solution for this? I have the same exact problems hapenning on a Windows 7 Home Premium machines. This happense on all of our systems that are ghosted...
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Re: Activation and Licensing questions

Postby vaidasz » May 10, 2011 11:17

SulersCS wrote:
Was there ever a solution for this? I have the same exact problems hapenning on a Windows 7 Home Premium machines. This happense on all of our systems that are ghosted...


Hello,

Answered by e-mail. New licensing service sent.
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system.typeinitializationException

Postby abeltaz » May 12, 2011 06:53

Hi

I am trying out the verifinger sdk components so that I can advice a potential client on whether to purchase a license or not.
I have downloaded the 30 trial SDK and read the process to activate the product and done exactly that. However when I run the applications some of the libraries cannot be initialized because they can not be loaded. I used the diagnostic tool found in the ActivationWizardDotNetTrial.exe to check for the real issues. I found out that all the relevant libraries for Biometrics Finger Extraction have not be activated.

I would be most grateful if someone could point out to me what exactly I am missing as soon as possible as I have very limited time to win this client.

Thanks in advance.

(Just for your information, I am an experienced VB.Net developer but would not mind C# explanation if that is what is available).

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Re: system.typeinitializationException

Postby Martynas » May 13, 2011 06:59

abeltaz wrote:Hi

I am trying out the verifinger sdk components so that I can advice a potential client on whether to purchase a license or not.
I have downloaded the 30 trial SDK and read the process to activate the product and done exactly that. However when I run the applications some of the libraries cannot be initialized because they can not be loaded. I used the diagnostic tool found in the ActivationWizardDotNetTrial.exe to check for the real issues. I found out that all the relevant libraries for Biometrics Finger Extraction have not be activated.

I would be most grateful if someone could point out to me what exactly I am missing as soon as possible as I have very limited time to win this client.

Thanks in advance.

(Just for your information, I am an experienced VB.Net developer but would not mind C# explanation if that is what is available).

Admin: merged to "Activation and Licensing questions"


Answered by email.
Best regards,

Martynas
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VeriSpeak SDK Trial activation

Postby revoltex » Jul 21, 2011 06:28

We are trying to evaluate VeriSpeak SDK.
We used several PCs and different locations (to have different Internet IP addresses) but are unable to obtain trial licenses.
Can you please help us to resolve the problem?

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Re: VeriSpeak SDK Trial activation

Postby Martynas » Jul 21, 2011 06:51

revoltex wrote:We are trying to evaluate VeriSpeak SDK.
We used several PCs and different locations (to have different Internet IP addresses) but are unable to obtain trial licenses.
Can you please help us to resolve the problem?


Hello,

please use the Activation Wizard and generate the diagnostic and send it to the support@neurotechnology.com with the detailed description of the issue.
Best regards,

Martynas
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Re: VeriSpeak SDK Trial activation

Postby revoltex » Jul 21, 2011 10:18

We resolved the problem
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Extraction error: Operation is not activated

Postby simvn » Aug 14, 2011 08:24

I use VeriEye to enroll and identify eyes from photos. After a time, there is a message displays like:

http://i732.photobucket.com/albums/ww32 ... ivated.png

I don't know why ? How can i fix this ?

Thanks

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Extraction error: Operation is not activated

Postby simvn » Aug 14, 2011 08:29

Hi,

I use VeriEye to enroll and identify eye from photos. But after a time, this is a message display like:

http://i732.photobucket.com/albums/ww32 ... ivated.png

i don't know why and how to fix this problem?
Can you help me ? Thanks
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FingersSampleWX in Windows and in Linux

Postby Crisstina » Aug 15, 2011 15:35

Hello,

We've tried to run the file FingersSampleWX included in the SDK with Product revision number: 75615 .

So far we haven't been lucky, and we're getting this message in both platforms:
"Licensing manager is not running!"

The service is up and running, we have licences available.

What else is there to be done?

Thanks for your help.

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Re: FingersSampleWX in Windows and in Linux

Postby vaidasz » Aug 16, 2011 08:56

Crisstina wrote:Hello,

We've tried to run the file FingersSampleWX included in the SDK with Product revision number: 75615 .

So far we haven't been lucky, and we're getting this message in both platforms:
"Licensing manager is not running!"

The service is up and running, we have licences available.

What else is there to be done?

Thanks for your help.


Hello,

Please generate diagnostics using Activation Wizard (if you are using Windows) or executing "sudo ./diagnostics_report.sh" from Activation folder (if you are using Linux) and send it to support@neurotechnology.com.
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Re: Extraction error: Operation is not activated

Postby vaidasz » Aug 17, 2011 07:05

simvn wrote:I use VeriEye to enroll and identify eyes from photos. After a time, there is a message displays like:

http://i732.photobucket.com/albums/ww32 ... ivated.png

I don't know why ? How can i fix this ?

Thanks


Hello,

Please generate diagnostics using Activation Wizard, save it to file and e-mail to support@neurotechnology.com
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Re: Extraction error: Operation is not activated

Postby simvn » Aug 18, 2011 09:13

I have solved the problem by call a function that obtains activated status in frame processing loop (Not by: NLicense.Obtain function)
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Verfinger 6.3 matching license problem

Postby jmargel » Sep 11, 2011 20:08

I had Verifinger 6.2 SDK installed and updated to 6.3 I followed the instructions given to me by support, and activated 6.3 using the .lic files. However i'm having an issue with matching. I can enroll ok, however when using the IdentifyStart function, I get an error: Neurotec.NotActivatedException: Operation is not activated. I ran diagnostics and everything came back good, except one error which was:

Code: Select all
============ License usage log file ============
Failed:
Could not find file 'C:\Program Files (x86)\Neurotechnology\Neurotec Biometric 4.0 SDK\Bin\Win32_x86\Activation\LicenceUsage.log'.
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
=================================================

Any idea on how I can fix this? I'm using Windows 7 64-bit, although the project is compiled in 32 bit.

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Re: Verfinger 6.3 matching license problem

Postby jmargel » Sep 11, 2011 20:50

jmargel wrote:I had Verifinger 6.2 SDK installed and updated to 6.3 I followed the instructions given to me by support, and activated 6.3 using the .lic files. However i'm having an issue with matching. I can enroll ok, however when using the IdentifyStart function, I get an error: Neurotec.NotActivatedException: Operation is not activated. I ran diagnostics and everything came back good, except one error which was:
...
Any idea on how I can fix this? I'm using Windows 7 64-bit, although the project is compiled in 32 bit.

I found the issue, in the program.vb file I had to change the one line to:
Code: Select all
Dim components As String = "Biometrics.FingerExtraction,Devices.FingerScanners,Biometrics.FingerMatching"
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code 200!!!

Postby Raheem » Oct 04, 2011 18:17

hi,

am having issues with d above topic on my netbook & am looking for possible solutions to solving this issue. its really slowing down the target given to me by my employer>

king regards ;)

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Re: code 200!!!

Postby vaidasz » Oct 05, 2011 08:19

Raheem wrote:am having issues with d above topic on my netbook & am looking for possible solutions to solving this issue. its really slowing down the target given to me by my employer


Hello,

Error -200 means that it is not possible to obtain licenses.
Please make sure:
1. You have Neurotechnology licensing service running;
2. You have all necessary licenses activated if running non-trial version of SDK. If you are using trial version of SDK, please make sure trial period of licenses is not expired (you can check it using Activation Wizard).
If you still have problems using our SDK or it's components please generate diagnostics using Activation Wizard, save it to file and e-mail to support@neurotechnology.com (do not forget to describe your problem).
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Need License

Postby Raheem » Oct 06, 2011 16:25

Hi,

Need a working license.

Best regards!

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Re: Activation and Licensing questions

Postby Martynas » Oct 10, 2011 10:10

Raheem wrote:Hi,

Need a working license.

Best regards!

Hello,

if you are using trial version of the SDK, then please generate the diagnostic with the help of Activation Wizard, located in the Activation folder and send it to the support@neurotechnology.com with description of your issue.
Best regards,

Martynas
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Re: Activation and Licensing questions

Postby Crisstina » Oct 14, 2011 20:26

Hello,

Can I use Verifinger 6 Licenses and dongles with Verifinger 5?

Thank you!
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Re: Activation and Licensing questions

Postby Martynas » Oct 17, 2011 06:40

Hello,

VeriFinger 6.x licenses are not supported in the VeriFinger 5. If the dongle contains licenses of the VeriFinger 6.x, then they are not supported too.
Best regards,

Martynas
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nserver not registered

Postby kulgan » Nov 15, 2011 09:02

I have MegaMatcher SDK 4.1 installed with a FingerClient License that works fine. I have been trying to start the bundled NServer but I keep getting the error
Code: Select all
C:\Program Files (x86)\Neurotechnology\Neurotec Biometric 4.1 SDK\Bin\Win32_x86\Server\NServer>nserver
1321347657:server_main.c:384: init: starting server (revision 77577) ...
1321347657:server_main.c:387: init: Not registered.
1321347657:logger.c:259: _lprintf: WARNING: logger not initialized, logging to stderr:
1321347657:server_main.c:600: main: server exited

I am wondering if it is a license issue and which is the right license to use.

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Re: nserver not registered

Postby vaidasz » Nov 15, 2011 11:51

kulgan wrote:I have MegaMatcher SDK 4.1 installed with a FingerClient License that works fine. I have been trying to start the bundled NServer but I keep getting the error
Code: Select all
C:\Program Files (x86)\Neurotechnology\Neurotec Biometric 4.1 SDK\Bin\Win32_x86\Server\NServer>nserver
1321347657:server_main.c:384: init: starting server (revision 77577) ...
1321347657:server_main.c:387: init: Not registered.
1321347657:logger.c:259: _lprintf: WARNING: logger not initialized, logging to stderr:
1321347657:server_main.c:600: main: server exited

I am wondering if it is a license issue and which is the right license to use.


Hello,

To be able to use NServer you need to have Server license file (to enable NServer) and at least one Matcher license (to enable matching) activated and licensing service configured to use it. So please activate matcher license and use server license file provided to you when you purchased SDK.
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License expired

Postby imperion » Dec 13, 2011 13:09

Neurotec_Biometric_4_1_SDK_Trial installed on two computers. on one computer, writes that "license expired" on another computer everything is fine. What is the reason?

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Re: Activation and Licensing questions

Postby Martynas » Dec 14, 2011 08:49

Hello,

please use the Activation Wizard and generate the diagnostic and send it to support@neurotechnology.com with description of the issue.
Best regards,

Martynas
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Re: Activation and Licensing questions

Postby charlisco » Dec 19, 2011 06:18

Having problem installing my finger print offline license

The VFExtractor installed sucessfully, but the VFMatcher did not go successful it is telling me erro 255 that i should contact the
customer care when i click on activate online.

"Activation failed. Error: license for this serial numbers was generated too many times. please contact neurotechnology"

please help me out and tell me what to do,i bought this license very costly, why should one installed successfully and the other refuse to installed.

waiting your reply
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Re: Activation and Licensing questions

Postby Martynas » Dec 19, 2011 11:13

Hello,

please write the email to support@neurotechnology.com.
Best regards,

Martynas
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Re: Activation and Licensing questions

Postby babypalm » Dec 19, 2011 13:11

ActivationWizardDotNet is not available in the bin folder on my system. What can i do. Please somebody help me
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Re: Activation and Licensing questions

Postby Martynas » Dec 20, 2011 08:41

babypalm wrote:ActivationWizardDotNet is not available in the bin folder on my system. What can i do. Please somebody help me

Hello,

what product are you using?
Best regards,

Martynas
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Concurrent licenses

Postby jorgevaron » Dec 21, 2011 19:56

Hello Martynas,

Our company will acquire the Finger print Concurrent License.

Where we can obtain technical documentation on this subject?

Thanks in advance

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Re: Concurrent licenses

Postby Martynas » Dec 22, 2011 12:37

jorgevaron wrote:Hello Martynas,

Our company will acquire the Finger print Concurrent License.

Where we can obtain technical documentation on this subject?

Thanks in advance


Hi,
We do not have any technical document on the concurrent licenses. I will explain it below in this post.

The main difference between the single computer license and the concurrent license is that the concurrent license does not lock to the customer computer, which obtained the license, for some time period (single computer license obtained from the "license server" is locked to obtained client machine up to 8 hours). It becomes available to other clients, as soon as the client, obtained it, releases it.
So in this case if the process, which needs the license on the client side, is not long, it is possible to use a one concurrent license on several computers. i.e. if you have 5 client applications and one concurrent license. i..e the application needs the license only for the fingerprint scanning and template extraction. Then when all clients tried to obtain the concurrent license, one of the clients obtains it and uses. Other clients waits while the license will be released. once the first client releases the license, other clients can obtain it.
Concurrent license should be installed on computer, which will be accessible by other client computers via network.
Best regards,

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Activation successful

Postby fibtel » Dec 31, 2011 19:00

I purchased a license which was generated and activated successfully. I was told to ensure my license file is saved/backed up.please where do I find the license file and how do I identify it
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Re: Activation and Licensing questions

Postby Martynas » Jan 02, 2012 07:47

fibtel wrote:I purchased a license which was generated and activated successfully. I was told to ensure my license file is saved/backed up.please where do I find the license file and how do I identify it

Hello,

license files has an extension ".lic" and are generated in the "Activation" folder.
Best regards,

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Problem with NLicenseObtain

Postby pbyhre » Jan 03, 2012 06:02

I just started working with the VeriFinger 6.3 SDK. I was able to get everything working and created a couple templates. Then it started failing. The problem seems to be that NLicenseObtain(N_T("/local"), N_T("5000"), N_T("SingleComputerLicense:VFExtractor"), &g_extractor_license_available); succeeds, but the available flag is always false.

I tried restarting the machine to see if there might have been problems with the activation server since there were a number of runs of my test program that were aborted before calling NLicenseRelease. It did not help.

Any help figuring this out would be appreciated.
pbyhre
 
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Re: Activation and Licensing questions

Postby Martynas » Jan 03, 2012 08:21

pbyhre wrote:I just started working with the VeriFinger 6.3 SDK. I was able to get everything working and created a couple templates. Then it started failing. The problem seems to be that NLicenseObtain(N_T("/local"), N_T("5000"), N_T("SingleComputerLicense:VFExtractor"), &g_extractor_license_available); succeeds, but the available flag is always false.

I tried restarting the machine to see if there might have been problems with the activation server since there were a number of runs of my test program that were aborted before calling NLicenseRelease. It did not help.

Any help figuring this out would be appreciated.

Hello,

please use the Activation Wizard and generate the diagnostic. Send it to the support@neurotechnology.com with detailed description of the issue.
Best regards,

Martynas
Software Consultant
Neurotechnology
Martynas
Neurotechnology
 
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com.neurotec.lang.NotActivatedException: Operation is not ac

Postby alsari79 » Jan 15, 2012 16:33

using the example verify-finger in the time of verification get the following error
com.neurotec.lang.NotActivatedException: Operation is not activated

the development platform is ubuntu linux and java example

thanks

Admin: merged to "Activation and Licensing questions"
alsari79
 
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Re: Activation and Licensing questions

Postby vaidasz » Jan 16, 2012 10:19

alsari79 wrote:using the example verify-finger in the time of verification get the following error
com.neurotec.lang.NotActivatedException: Operation is not activated

the development platform is ubuntu linux and java example

thanks

Admin: merged to "Activation and Licensing questions"


Hello,

The error you get means that you do not have a valid license activated on the computer. If you use trial version of SDK maybe trial period is over. If you use non-trial version of SDK please activate license(s). There is Activation.pdf (located in SDK\Documentation) provided with SDK how to activate licenses or start trial version service. Please check it.
Vaidas Z
Neurotechnology
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Re: Activation and Licensing questions

Postby Crisstina » Jan 16, 2012 14:28

Hello,

We are testing the functions of the PGD service under Linux, and We noticed that the service starts even though a licence hasn't been granted, nor a dongle is connected.

Is that the right way to function of the service under Linux? or is there an special configuration that will prevent the PGD to start unless a licence is granted or a dongle is connected? (like in Windows)

Thank you.
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Posts: 48
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Re: Activation and Licensing questions

Postby vaidasz » Jan 16, 2012 15:27

Crisstina wrote:Hello,

We are testing the functions of the PGD service under Linux, and We noticed that the service starts even though a licence hasn't been granted, nor a dongle is connected.

Is that the right way to function of the service under Linux? or is there an special configuration that will prevent the PGD to start unless a licence is granted or a dongle is connected? (like in Windows)

Thank you.


Licensing service on Windows does not check if license is available. Service is only started and that's all. The same is in Linux.
You have to make sure you have licenses activated or dongle inserted before you start licensing service on any OS.
Vaidas Z
Neurotechnology
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need help urgent

Postby wacresearch » Jan 17, 2012 08:50

Dear support team
I buy mega matcher sdk for a few month. I run abis sample and store fingerprint template in database server. I can enroll fingerprint . but when I match fingerprint , it will display error as “ unable to start identify”. Please let me known how I can solve this problem urgent.
...
Best regards

Wanchart sudhiwon

Admin: The error on the server-side screenshot is "Unable to start identify: -200", meaning that the matching component is not activated. Moving to "Activation and licensing questions". Removed links to the screenshots due to safety reasons.
wacresearch
 
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Re: need help urgent

Postby vaidasz » Jan 17, 2012 16:33

wacresearch wrote:Dear support team
I buy mega matcher sdk for a few month. I run abis sample and store fingerprint template in database server. I can enroll fingerprint . but when I match fingerprint , it will display error as “ unable to start identify”. Please let me known how I can solve this problem urgent.
...
Best regards

Wanchart sudhiwon


Hello,

Please generate diagnostics using Activation Wizard, save it to file and e-mail to support@neurotechnology.com. Do not forget to describe the issue.
Vaidas Z
Neurotechnology
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Re: Activation and Licensing questions

Postby Crisstina » Jan 18, 2012 20:33

Thanks for your reply to my first question! and I have another inquiry:

What happens if I generate a license file for a computer, activate it and use it, but the computer breaks and I cannot access to it to deactivate the license?
What's the process to follow in that case in order to restore the license?

Thank you once again for your support.
Crisstina
 
Posts: 48
Joined: Jun 08, 2010 15:56

Re: Activation and Licensing questions

Postby Martynas » Jan 19, 2012 11:15

Crisstina wrote:Thanks for your reply to my first question! and I have another inquiry:

What happens if I generate a license file for a computer, activate it and use it, but the computer breaks and I cannot access to it to deactivate the license?
What's the process to follow in that case in order to restore the license?

Thank you once again for your support.

Hello,

these situations are investigated separately, but finally the licenses are always recovered. If you will have such situation, please write to support@neurotechnology.com.
Best regards,

Martynas
Software Consultant
Neurotechnology
Martynas
Neurotechnology
 
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Re: Activation and Licensing questions

Postby wolexmerit » Jan 22, 2012 19:14

Activation failed. Error: License for this
serial number was generated too many times. Please contact
Neurotechnology (support@neurotechnology.com) for more information.
(255).

Can it be Re-activated?

Pls, am trying to activate my license with ActivationWizardDotNet, but it's giving me this error; what can i do to get it solved?
Code: Select all
Error as follows

============ General Information ============

General info:
OS Version: Microsoft Windows XP Professional. Version 5.1 (Build 2600). Service Pack 2

Processor information:
Number of processors: 1

1 processor information:
Name: Intel Pentium III processor
Max speed: 996 Mhz
Architecture: x86

Memory information:
Size 1: 268435456 (256 Mb)
Size 2: 268435456 (256 Mb)
Total size: 512 Mb

ActivationWizardDotNet location: C:\Program Files\Neurotechnology\VeriFinger 6.0\bin\Activation\

==============================================

============ Running license managers ============

Running licensing services:
Location: C:\Program Files\Neurotechnology\VeriFinger 6.0\bin\Activation\pg.exe
    Created: 12/16/2008 10:29:40 AM
    Company: Neurotechnology
    Version: 1. 0. 0. 34429
    Description: Protection Governor (PC protection type) 1.0
    Copyright: Copyright (C) 2005-2008 Neurotechnology

Configuration file (pgd.conf):
Mode = gateway
BroadcastConfig = 1

Licensing service log file (pgd.log):
2012-01-22 10:30:37 Requesting configuration from network..
2012-01-22 10:30:50 Failed to retrieve configuration from network, using default config.
2012-01-22 10:30:50 Starting PG (revision: 34429, mode: gateway, pc)
2012-01-22 10:30:50 PG started.

===================================================

============ License usage log file ============
Failed:
Could not find file 'C:\Program Files\Neurotechnology\VeriFinger 6.0\bin\Activation\LicenceUsage.log'.
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
=================================================

============ Installed runtimes ============

Installed runtimes:
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.42_x-ww_0de06acd
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.5592_x-ww_179798c8
x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700

=============================================

============ Hardware ID ============

4852C2D2DB0BF817267932BD98B0AF5D5CBDD62B
D92DA79252C5DA5E10E44A98887C0C9297B6C72E
A43DB25F6415E9B76C3E8AF5CC1AD668659C0D35
8A5FC6DC76E1DA765DAD0B90BB15AEC89B35CAAD
29EF1326E4F287B09C3ACBF8E1AF96F69C5D8DE8
F78FC398D43CAE8351E548A27B34B953BA8BFC11
C1E1AE936B03F77A59512B28C160CC901DFCDFCB
6DB76D877E49EB625BDC75BC440CC050B353AD35
712345448101952776EA4D56C6C0F702A59E1044
6CD304F10CA4C4B89FCF5634C9396658043441CF
33A1578D381644C457E10CD06A1ED42314B4CDD7
C98A56A230995A6CF7D2CCD07E0DC2FB07CA8EE1
052BF1B40CBF5FA69A4F85071D8532B87D3DBA87
6DF8CBD55475C1BD55BEE6B191397B4B13422B6C
4091D07D3DEBE59EB6F52808E1D6D83B045A3623
903B8C882B29B6ADBEDCFC154733B6BE03E46DA7
======================================

============ License Information ============

Licenses in ActivationWizardDotNet folder:
No license found!

==============================================

============ Dongle Information ============

Dongles connected to this computer:
No dongles connected!

=============================================

============ Product registration ============

Component info:
Microsoft .NET Framework: Ver 2.0.50727.42
ActivationWizardDotNet version: Ver 3.0.0.34429, Created: 1/22/2012 10:29:48 AM

Component information for: C:\Program Files\Neurotechnology\VeriFinger 6.0\bin\Activation\
            Neurotechnology Core 2.4: Ver 2.4.4.0, Managed: False, Created: 12/16/2008 10:29:34 AM
            Neurotechnology License Manager Library: Ver 1.0.0.1, Managed: False, Created: 12/16/2008 10:29:34 AM


===============================================

============ FPSmm Information ============

FPScannerManCom:
Location: C:\Program Files\Neurotechnology\VeriFinger 6.0\bin\FPScannerManCom.dll
FPScannerMan.dll present: True
FPSmm folder present: True
Contents of FPSmm:
   ATSC63.dll
   CaptureSDK.dll
   CertisExports.dll
   FingerChip.dll
   FingerPrinterDll.dll
   fm200api.dll
   fm200drv.dll
   FPSmmAtmel.dll
   FPSmmAuthentec.dll
   FPSmmAuthentec2501.dll
   FPSmmBiometrika.dll
   FPSmmCertis.dll
   FPSmmCrossMatch.dll
   FPSmmCyte.dll
   FPSmmDactyScan.dll
   FPSmmDigent.dll
   FPSmmFM200.dll
   FPSmmFujitsu.dll
   FPSmmFutronic.dll
   FPSmmIdentixR.dll
   FPSmmLighTunning.dll
   FPSmmNitgen.dll
   FPSmmSecugenHFDU02.dll
   FPSmmSecugenHFDU03.dll
   FPSmmSecugenHFDU04.dll
   FPSmmTacoma.dll
   FPSmmTSTBIRD.dll
   FPSmmUareU.dll
   FPSmmZKSensor6000.dll
   FSM26U.dll
   ftrScanAPI.dll
   fx3.dll
   fx3scan.dll
   GetImageC500.dll
   Id3BiokeyDll.dll
   Itf32_2080U2.dll
   IZZIX.dll
   libusb0.dll
   NBioBSP.dll
   SmzCmos1.dll
   SMZ_API.dll


============================================

============ Log Information ============

1/22/2012 9:52:49 AM – Activation failed. Error: License for this serial number was generated too many times. Please contact Neurotechnology (support@neurotechnology.com) for more information. (255)
1/22/2012 9:53:03 AM – Provided serial number is invalid. Please check the serial number and retry.
1/22/2012 9:53:41 AM – Activation failed. Error: License for this serial number was generated too many times. Please contact Neurotechnology (support@neurotechnology.com) for more information. (255)
1/22/2012 9:58:50 AM – Licensing service installation succeeded.
1/22/2012 10:01:09 AM – Diagnostics generation started.
1/22/2012 10:01:13 AM – Diagnostics was generated.
1/22/2012 10:02:31 AM – No dongles connected. Please insert a dongle to continue.
1/22/2012 10:03:17 AM – No dongles connected. Please insert a dongle to continue.
1/22/2012 10:03:20 AM – No dongles connected. Please insert a dongle to continue.
1/22/2012 10:09:57 AM – Activation failed. Error: License for this serial number was generated too many times. Please contact Neurotechnology (support@neurotechnology.com) for more information. (255)
1/22/2012 10:10:11 AM – Provided serial number is invalid. Please check the serial number and retry.
1/22/2012 10:10:48 AM – Activation failed. Error: License for this serial number was generated too many times. Please contact Neurotechnology (support@neurotechnology.com) for more information. (255)
1/22/2012 10:11:06 AM – Activation failed. Error: License for this serial number was generated too many times. Please contact Neurotechnology (support@neurotechnology.com) for more information. (255)
1/22/2012 10:11:17 AM – Provided serial number is invalid. Please check the serial number and retry.
1/22/2012 10:11:23 AM – Provided serial number is invalid. Please check the serial number and retry.
1/22/2012 10:11:30 AM – Provided serial number is invalid. Please check the serial number and retry.
1/22/2012 10:12:21 AM – No licenses selected. Please select one or more licenses to proceed.
1/22/2012 10:12:29 AM – Provided serial number is invalid. Please check the serial number and retry.
1/22/2012 10:12:39 AM – Diagnostics generation started.
1/22/2012 10:12:41 AM – Diagnostics was generated.
1/22/2012 10:12:58 AM – Text copied. Please email this text to Neurotechnology or your distributor.
1/22/2012 10:13:04 AM – Text copied. Please email this text to Neurotechnology or your distributor.
1/22/2012 10:14:08 AM – Diagnostics generation started.
1/22/2012 10:14:10 AM – Diagnostics was generated.
1/22/2012 10:14:30 AM – Text copied. Please email this text to Neurotechnology or your distributor.
1/22/2012 10:15:50 AM – No licenses selected. Please select one or more licenses to proceed.
1/22/2012 10:19:04 AM – Diagnostics generation started.
1/22/2012 10:19:06 AM – Diagnostics was generated.
1/22/2012 10:19:58 AM – Text copied. Please email this text to Neurotechnology or your distributor.
1/22/2012 10:22:57 AM – No licenses selected. Please select one or more licenses to proceed.
1/22/2012 10:29:09 AM – Activation failed. Error: License for this serial number was generated too many times. Please contact Neurotechnology (support@neurotechnology.com) for more information. (255)
1/22/2012 10:29:21 AM – Provided serial number is invalid. Please check the serial number and retry.
1/22/2012 10:29:27 AM – Provided serial number is invalid. Please check the serial number and retry.
1/22/2012 10:29:32 AM – Provided serial number is invalid. Please check the serial number and retry.
1/22/2012 10:29:37 AM – Provided serial number is invalid. Please check the serial number and retry.
1/22/2012 10:29:57 AM – Activation failed. Error: License for this serial number was generated too many times. Please contact Neurotechnology (support@neurotechnology.com) for more information. (255)
1/22/2012 10:42:15 AM – Diagnostics generation started.
1/22/2012 10:42:20 AM – Diagnostics was generated.

==========================================


Admin: merged duplicate topic to this post.
wolexmerit
 
Posts: 1
Joined: Jan 22, 2012 18:54

Re: Activation and Licensing questions

Postby vaidasz » Jan 23, 2012 08:30

wolexmerit wrote:Activation failed. Error: License for this
serial number was generated too many times. Please contact
Neurotechnology (support@neurotechnology.com) for more information.
(255).

Can it be Re-activated?

wolexmerit wrote:Pls, am trying to activate my license with ActivationWizardDotNet, but it's giving me this error; what can i do to get it solved?


Hello,

As i see from our e-mail archive my colleague Povilas has already replied to you. So please use contacts he provided to you.
Vaidas Z
Neurotechnology
vaidasz
Neurotechnology
 
Posts: 558
Joined: Apr 30, 2010 06:57
Location: Vilnius, Lithuania

Activation and Licensing questions

Postby kzlink » Feb 04, 2012 20:39

please how can i purchase a single computer serial key for verifinger.
i went in through 'ActivationWizardDotNet.exe'
urgent reply needed please
kzlink
 
Posts: 1
Joined: Feb 04, 2012 20:22

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