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license will not loading for finger module

PostPosted: Aug 26, 2019 10:04
by Vinod
License for finger module is not working .but rest of all other licenses were working

Re: license will not loading for finger module

PostPosted: Aug 26, 2019 10:14
by MartynasV
Vinod wrote:License for finger module is not working .but rest of all other licenses were working

Hello,

Generate diagnostics via Activation Wizard and send it to support@neurotechnology.com .

Re: license will not loading for finger module

PostPosted: Aug 26, 2019 13:29
by Vinod
We are trying to use the license in the android platform. When we try to execute the below line the license count comes back as 0.
Please check the code snippet.
Code: Select all
private static final String[] LICENSES = new String[]{"FingerClient"};
List<String> obtainedLicenses = LicensingManager.getInstance().obtainLicenses(ClassifyFinger.this, LICENSES);

Re: license will not loading for finger module

PostPosted: Aug 27, 2019 15:28
by MartynasV
Vinod wrote:We are trying to use the license in the android platform. When we try to execute the below line the license count comes back as 0.
Please check the code snippet.
Code: Select all
private static final String[] LICENSES = new String[]{"FingerClient"};
List<String> obtainedLicenses = LicensingManager.getInstance().obtainLicenses(ClassifyFinger.this, LICENSES);

Hello,

What licenses you are using(trial, serial number or internet)?

Re: license will not loading for finger module

PostPosted: Aug 28, 2019 07:23
by Vinod
Hi,

we are using a trial license

Re: license will not loading for finger module

PostPosted: Aug 29, 2019 10:21
by MartynasV
Vinod wrote:Hi,

we are using a trial license

Hello Vinod,

Via device's browser go to http://pserver.neurotechnology.com/ and send output to support@neurotechnology.com .