Error to synchronize data to MMA

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Error to synchronize data to MMA

Postby slima » May 09, 2019 10:14

Dears,
We are using Neurotec SDK 10 Tecnology to manage Biometric Data in our company.
We are facing the error below when we try to save data to MMA using NBiometricClient.createTask :

Caused by: com.neurotec.lang.NRuntimeException: Subject doesn"t have accelerated modality supported on this server
at com.neurotec.lang.RuntimeErrorCreator.create(RuntimeErrorCreator.java:17) ~[neurotec-core-9.0.0.0.jar:9.0.0.0]
at com.neurotec.lang.ChainedErrorCreator.create(ChainedErrorCreator.java:22) ~[neurotec-core-9.0.0.0.jar:9.0.0.0]
at com.neurotec.lang.NError.get(NError.java:174) ~[neurotec-core-9.0.0.0.jar:9.0.0.0]
at com.neurotec.biometrics.NBiometricTask.getError(NBiometricTask.java:394) ~[neurotec-biometrics-9.0.0.0.jar:9.0.0.0]

Coud you please, help
slima
 
Posts: 1
Joined: May 09, 2019 10:03

Re: Error to synchronize data to MMA

Postby MartynasV » May 10, 2019 08:29

Hello,

The error says that it has some modalities set to be accelerated(you have licenses for those modalities and MMA is configured to use them in matching) e.g. fingerprints, then you try to enroll modality that is not configured to be accelerated e.g. faces and you get this error.

Which MMA revision(release date) you are using?

P.S. you say you are using 10.0 version, but in log it shows that you are using 9.0 SDK libraries. You shouldn't always use the same version software - MMA and SDK versions that you use should be the same for best compatibility.
Martynas V
Neurotechnology
MartynasV
Neurotechnology
 
Posts: 511
Joined: Feb 27, 2015 11:24
Location: Vilnius, Lithuania


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